diff --git a/apollostruct/auto_response.go b/apollostruct/auto_response.go
index 6703fb53..925c3cf1 100644
--- a/apollostruct/auto_response.go
+++ b/apollostruct/auto_response.go
@@ -3,5 +3,6 @@ package apollostruct
 type AutoResponseCfg struct {
 	StartTime string `json:"start_time"`
 	EndTime   string `json:"end_time"`
+	Delay     int64  `json:"delay"`
 	Message   string `json:"message"`
 }
diff --git a/app/mix/service/apiservice.go b/app/mix/service/apiservice.go
index 94cf560f..a4ab4e0b 100644
--- a/app/mix/service/apiservice.go
+++ b/app/mix/service/apiservice.go
@@ -2031,19 +2031,20 @@ func (s *Service) ApiCreateContactCustomerService(ctx *gin.Context, req *contact
 			return
 		}
 		if createTimes.CreateTimes == 0 {
-			err := _DefaultContactCustomerService.OpCreate(ctx, &contact_customer_service_proto.OpCreateReq{
-				ContactCustomerService: &dbstruct.ContactCustomerService{
-					SessionId: req.ContactCustomerService.SessionId,
-					Predicate: goproto.Int64(consts.ContactCustomerService_FromSupportor),
-					Message:   goproto.String(cfg.Message),
-					IsRead:    goproto.Int64(consts.ContactCustomerService_NotRead),
-				},
-			})
-			if err != nil {
-				logger.Error("OpCreate fail, req: %v, err: %v", util.ToJson(req), err)
-				ec = errcode.ErrCodeContactCustomerServiceSrvFail
-				return
-			}
+			go func() {
+				time.Sleep(time.Duration(cfg.Delay) * time.Second)
+				err := _DefaultContactCustomerService.OpCreate(ctx, &contact_customer_service_proto.OpCreateReq{
+					ContactCustomerService: &dbstruct.ContactCustomerService{
+						SessionId: req.ContactCustomerService.SessionId,
+						Predicate: goproto.Int64(consts.ContactCustomerService_FromSupportor),
+						Message:   goproto.String(cfg.Message),
+						IsRead:    goproto.Int64(consts.ContactCustomerService_NotRead),
+					},
+				})
+				if err != nil {
+					logger.Error("OpCreate fail, req: %v, err: %v", util.ToJson(req), err)
+				}
+			}()
 			isAutoResponsed = consts.ContactCustomerService_AutoResponsed
 		}
 	}